If you have purchased something through our website or associated websites that is damaged, faulty or incorrectly advertised please email firstname.lastname@example.org.
For all goods purchased in-store, please return the product to the store with your receipt or proof of purchase.
There is no legal right to exchange or refund under The Competition Consumer Act 2010, If:
- You have simply just changed your mind.
- Goods were damaged after the customer bought them. However, where goods are damaged due to manufacturing issues/faults, an exchange or refund will be possible as described above. A customer has no proof of purchase, i.e. the customer does not have his/her receipt. In this situation we will only exchange/refund where authorisation from the store manager is obtained;
- Customers know, or should reasonably have known, about any faults when they bought the goods: for example, as seconds.
Our suppliers may offer a 12 month warranty on some products that become faulty, flawed or defective. However, some manufacturers may cover items for 2 years or even up to 5 years. These warranties do NOT cover accidental damage, abuse, improper handling, repairs made by unauthorized persons, or failure of the product due to use other than its intended purpose. Nor does the warranty extend to normal wear and tear.
Please see the link below for further information on warranties and what customers and retailers are entitled to.