Start my 7 Day Free Trial
0417 366 354
Member Login

Privacy Policy

Effective Date: 19/11/2024

At Golftec Australia, we are committed to protecting your privacy and ensuring the security of any personal data you provide. This Privacy Policy outlines what information we collect, why we collect it, and how it is used.

Who We Are

Our website address is: https://www.golftec.com.au. Golftec Australia offers golf coaching, simulator hire, and a range of golf-related services to improve your skills and experience.

What Personal Data We Collect and Why

1. Media

If you upload images to the website:

  • Avoid uploading images with embedded location data (EXIF GPS).
  • Visitors to the website can download and extract location data from images uploaded.

2. Contact Forms

Information submitted through contact forms is used solely to respond to inquiries or provide requested services. We do not use this information for marketing purposes without explicit consent.

3. Cookies

Cookies are small files stored on your browser to enhance your experience.

  • Login: When you log in, temporary cookies determine if your browser accepts cookies. Login cookies last for two days (or two weeks if “Remember Me” is selected), and display settings cookies last for one year.
  • Content Editing: When editing or publishing an article, a cookie will indicate the post ID. This expires after one day.

4. Embedded Content from Other Websites

Articles may include embedded content (e.g., videos, images, or articles). Embedded content from other websites behaves as if you visited those websites directly.
These external websites may:

  • Collect data about you.
  • Use cookies.
  • Track your interactions with embedded content, especially if you are logged into their website.

5. Analytics

We use analytics to understand how users interact with our website and improve our services. These analytics may track information like:

  • IP address.
  • Browser type.
  • Pages visited.

6. Booking System Data

When you make bookings through our partner Mindbody, your personal data, such as your name, contact details, and booking information, is processed through their system. Please refer to the Mindbody Privacy Policy for details on how they handle your data.

We use this data to manage your bookings, communicate with you, and provide services you have requested.

7. Membership and CRM Data

If you register as a member or interact with our services, we may collect and store data in:

  • Membership Management System: To manage your membership, payments, and access to services, including the golf lesson library.
  • Customer Relationship Management (CRM) System: To track your interactions with our team, send personalized communications, and improve our services.

This data includes your name, contact details, membership details, and interaction history.

Who We Share Your Data With

Your personal data may be shared with:

  • Mindbody for booking management.
  • Our membership management system and CRM providers for service delivery and customer support.

These third parties process your data under strict confidentiality and only for the purposes agreed upon with us.

How Long We Retain Your Data

Booking and membership-related data will be retained for as long as necessary to provide the requested services or comply with legal obligations. CRM data may be retained indefinitely to maintain service records unless you request its deletion.

What Rights You Have Over Your Data

If you have an account, you can request:

  1. An exported file of your personal data.
  2. The deletion of your personal data, excluding data we are legally required to retain.

Where We Send Your Data

Data provided through contact forms or registration may be stored securely on our hosting platform.

How We Protect Your Data

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.

Data Breach Procedures

In the event of a data breach, we will notify affected individuals promptly and take all necessary steps to mitigate risks and prevent future occurrences.

Third-Party Data

We may receive data from third parties for analytics, spam prevention, or service optimization.

Automated Decision-Making & Profiling

Automated systems may analyze user behavior for personalized content or service improvements.

Regulatory Compliance

Golftec Australia complies with all relevant Australian privacy laws and industry regulations.

Contact Us

For any privacy-related inquiries or concerns, please contact us at:
Email: goahead@golftec.com.au
Phone: 0417 366 354

Golftec Australia reserves the right to update this Privacy Policy. Changes will be communicated through updates on this page.