Returns, Refunds & Warranty Policy
At Golftec, all products are supplied in accordance with the Australian Consumer Law (ACL).
Under Australian Consumer Law, customers are entitled to a repair, replacement, or refund if a product:
- has a major fault
- is not of acceptable quality
- is not fit for its intended purpose
- does not match the description or sample provided
If a product has a major failure, you are entitled to choose a refund or replacement.
If the issue is considered minor, Golftec may choose to repair the product or provide a replacement within a reasonable time.
Faulty or Damaged Products
If you believe a product is faulty or damaged, please contact us as soon as possible and include:
- Your order number
- A description of the issue
- Photos or video evidence where possible
Our team will assess the issue and arrange a repair, replacement, or refund where required under Australian Consumer Law.
Products Damaged During Shipping
If your order arrives damaged during transit, please notify us within 48 hours of delivery and provide photographs of the product and packaging so we can investigate with the courier.
Exclusions
Returns or refunds will not be provided where:
- The product has been misused or improperly installed
- Damage has occurred due to normal wear and tear
- The product has been modified or altered
- The issue was clearly disclosed prior to purchase
Return Process
If a return is required, Golftec will provide instructions for returning the product. Products must not be returned without prior approval.
Customers may be responsible for reasonable return shipping costs where required to assess a warranty claim.
Contact
For warranty or product enquiries please contact:
Golftec
Email: goahead@golftec.com.au
Website: www.golftec.com.au