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Terms & Conditions

Effective Date: 19/11/2024

By accessing or using the Golftec Australia website, services, and products, you agree to the following Terms and Conditions. These Terms apply to all purchases, memberships, and interactions on our platforms. Please read them carefully.

1. Subscriptions

1.1 Monthly Subscriptions:

  • Subscriptions (Bronze, Silver, Golf, or Diamond) are charged monthly on an ongoing basis until canceled by the customer.
  • Cancellation is managed solely by the customer through PayPal. Golftec is not responsible for initiating or processing cancellations.

1.2 Lesson Validity:

  • Online and Facetime lessons included in a subscription are valid for the month following purchase. Unused lessons do not roll over to subsequent months.
  • It is the customer’s responsibility to use their allocated lessons within the validity period.

1.3 Single Lessons:

  • Single online or Facetime lessons have a three-year expiry period. Lessons cannot be redeemed after expiration.

1.4 Refunds:

  • No refunds or credits are provided for unused lessons, whether during their validity period or after expiration.
  • Online content and memberships are non-refundable once purchased.

2. Vouchers

2.1 Voucher Expiry:

  • Vouchers are valid for three years from the date of purchase.

2.2 Exchanging Vouchers:

  • Vouchers can be exchanged for other products of equivalent value.

3. Liability

3.1 Physical Activity and Injury:

  • Golftec takes no responsibility for any injuries sustained during online or Facetime lessons or while practicing suggested movements afterward.
  • Customers must evaluate their own physical abilities and risks before attempting any movements or techniques recommended by Golftec coaches.

3.2 Online Content:

  • Golftec is not liable for injuries sustained while following suggestions or techniques provided in online content. Customers are responsible for assessing their own capabilities before attempting suggested movements.

4. Memberships and Lockers

4.1 Membership Services:

  • Memberships grant access to services like online lockers, swing video analysis, and coach feedback.
  • Membership features and benefits may vary by tier and are subject to change at Golftec’s discretion.

4.2 Online Membership Lockers:

  • Access to online lockers is included with applicable memberships. Members are responsible for uploading their content in compliance with Golftec’s guidelines.

5. Golftec Store

5.1 Product Sales:

  • Products purchased through our store (e.g., golf equipment, lesson vouchers) are subject to availability.

5.2 Refunds and Returns:

  • Refunds or exchanges for physical products are handled in accordance with Australian Consumer Law.
  • Digital lesson vouchers are non-refundable once issued.

6. Mindbody Services

6.1 Bookings:

  • Lessons and memberships sold through Mindbody are subject to Mindbody’s terms and conditions. Please refer to their policies for more details.

6.2 Changes and Cancellations:

  • Golftec reserves the right to modify lesson schedules or cancel bookings due to unforeseen circumstances.

7. Privacy

  • All personal information collected is handled in accordance with our Privacy Policy.

8. Changes to Terms

  • Golftec reserves the right to amend these Terms and Conditions at any time. Updates will be published on this page, and continued use of our services implies acceptance of the revised Terms.

9. Contact Us